Refund & cancellation policy

Last updated: November 2026

Trial

The first 7 days are free and need no card or payment. If you do not choose a plan at the end of the trial, the account is simply paused — nothing is charged.

Monthly plans

Plans are billed per month in advance. You can stop at any time from Plan & billing; the account stays open until the end of the month you have paid for and no further bill is made. Months already paid for are not refunded.

Changing plans

• Moving up: the difference for the rest of the month is billed, and the new modules open at once.
• Moving down: takes effect from the next month, at the new price. No refund for the current month.

Wrong bills

If a bill is wrong, tell us within 7 days of the bill date and we will correct it or credit the next bill. Payments made by mistake are refunded to the account they came from.

Paused accounts

An account paused for an unpaid bill opens again as soon as the bill is paid. No fee is charged for the paused period beyond the bill itself.

Contact

support@dora.pk · 03048729090